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Complaints

For the submission of a Complaint or any questions about the Bank’s complaints mechanism you may contact the Internal Audit Department preferably by using the form below or alternatively by mail, e-mail, fax or telephone. Please mark any correspondence as “CONFIDENTIAL”.


Before submitting a Complaint, please read carefully the Procedure for the receipt, retention and treatment of complaints .


Contact Details:
Internal Audit Department, Black Sea Trade and Development Bank
1, Komninon Str., GR-546 24 Thessaloniki,

BSTDB Complaints Hotline: (+30)2310-290524
Fax: (+30)2310-290593
e-mail: complaints@bstdb.org


Complaints Form

(Please ensure you fill in all the items marked with a *)


1. Complaint Details




2. Personal Details

If you wish to remain anonymous, you do not have to fill these fields