Complaints

For the submission of a Complaint or any questions about the Bank’s complaints mechanism you may contact the Internal Audit Department preferably by using the form below or alternatively by mail, e-mail, fax or telephone. Please mark any correspondence as “CONFIDENTIAL”.

Before submitting a Complaint, please read carefully the Procedure for the receipt, retention and treatment of complaints .

Contact Details:
Internal Audit Department, Black Sea Trade and Development Bank
1, Komninon Str., GR-546 24 Thessaloniki,

BSTDB Complaints Hotline: (+30)2310-290524
Fax: (+30)2310-290593
e-mail: complaints@bstdb.org

Complaints Form

(Please ensure you fill in all the items marked with a *)

1. Complaint Details

*Type of Complaint:

*Description

(Please provide as much detail as possible)

You may submit additional files:

Have you already contacted the Department concerned in order to obtain redress?

(Please provide details of communication)

What result do you hope to achieve with your complaint?

2. Personal Details

If you wish to remain anonymous, you do not have to fill these fields

First Name:

Last Name:

Company:

Position:

Address:

Post Code:

City:

Country:

Phone number:

e-mail:

Fax:

Would you like to be contacted by us?

If YES, please specify the most suitable means and time

Would you like us to provide you with feedback?

Please note that the confidential nature of reports may restrict disclosure of details of the investigation.

Yes

Do you wish for your name to be kept confidential?

You may wish for your name to be kept confidential. If that is the case, your name will not be disclosed without your consent. Any information received will be handled to ensure that your identity is not revealed to anyone outside the investigation team.

Yes

Please note that all personal data provided herein shall be processed by the Bank in accordance with its Policy on the Protection of Personal Data, only for the purpose of the receipt, retention and treatment of your complaint, in order for the Bank to detect, investigate and resolve any operational, accounting, internal control and other matters.
In case you have a query or if you wish to exercise your rights as Data Subject, please contact BSTDB's Data Protection Officer, at: dpo@bstdb.org