Top Banner


For the submission of a Complaint or any questions about the Bank’s complaints mechanism you may contact the Internal Audit Department preferably by using the form below or alternatively by mail, e-mail, fax or telephone. Please mark any correspondence as “CONFIDENTIAL”.

Before submitting a Complaint, please read carefully the Procedure for the receipt, retention and treatment of complaints .

Contact Details:
Internal Audit Department, Black Sea Trade and Development Bank
1, Komninon Str., GR-546 24 Thessaloniki,

BSTDB Complaints Hotline: (+30)2310-290524
Fax: (+30)2310-290593
e-mail: complaints@bstdb.org

Complaints Form

(Please ensure you fill in all the items marked with a *)

1. Complaint Details

2. Personal Details

If you wish to remain anonymous, you do not have to fill these fields

Please note that all personal data provided herein shall be processed by the Bank in accordance with its Policy on the Protection of Personal Data, only for the purpose of the receipt, retention and treatment of your complaint, in order for the Bank  to detect, investigate and resolve any operational, accounting, internal control and other matters.
In case you have a query or if you wish to exercise your rights as Data Subject, please contact BSTDB's Data Protection Officer, at: dpo@bstdb.org