For the submission of a Complaint or any questions about the Bank’s complaints mechanism you may contact the Internal Audit Department preferably by using the form below or alternatively by mail, e-mail, fax or telephone. Please mark any correspondence as “CONFIDENTIAL”.
Before submitting a Complaint, please read carefully the Procedure for the receipt, retention and treatment of complaints .
Internal Audit Department, Black Sea Trade and Development Bank
1, Komninon Str., GR-546 24 Thessaloniki,
BSTDB Complaints Hotline: (+30)2310-290524
(Please ensure you fill in all the items marked with a *)